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As our valued customer, you can rest easy knowing the top legal marketing solutions provider is on your side, backed by a team of digital experts. Let’s start by getting you up to speed on the latest and greatest in legal marketing.

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Research focused solely around the big ideas lawyers face today. Take a high-level look at what you’re in for.

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A tangible approach to getting your marketing up and running, from 101 basics to broader strategies.

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Monthly discussions on hot legal industry topics. Search our library for past recordings and sign up for the next session.

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Frequently Asked Questions

General

How do I contact my FindLaw representative?

To contact your account manager, call 800.455.4565 x46510.

To contact your local consultant, please complete this form.

How do I request technical support?

Please email us or call 855-281-8859 x45434.

I have been working with my FindLaw Local Consultant and now I have an Account Manager. What is the difference?

Your FindLaw Local Consultant helps you assess your marketing goals and create a client-development program suited to your firm.

Your FindLaw Account Manager works with you after your site and marketing efforts are live, monitoring your website’s performance and helping you with day-to-day updates and questions about your FirmSite and other FindLaw solutions.

Contact your Account Manager by calling 1-855-281-8859, ext. 46510.

What products and subscriptions does my firm currently have with FindLaw?

For specific details of your own account, please contact your FindLaw Account Manager at 1-855-281-8859, ext. 46510.

What are the terms of my current contract with FindLaw and how can I get a copy of my contract?

For specific details of your own account, contact your FindLaw Account Manager at 1-855-281-8859, ext. 46510.

How do I find my login credentials?

Use the “Forgot Your Password?” Link on http://fsblogs.findlaw.com/mt.cgi.

How do I check the performance of my marketing?

Visit our INSIGHT performance analytics dashboard by visiting findlawinsight.com.

How do I cancel my contract?

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Where can I learn about marketing trends?

One benefit of working with FindLaw is our deep knowledge of legal consumers and online marketing. Visit our Marketing Resources section to access our blog or to view the full collection of white papers, playbooks, webcasts and articles.

Billing

How do I pay my bill?

Access My Account (Registration is required the first time you log in. For assistance with registration, please call 1-800-328-4880, ext. 77420). Payments can be made online through My Account or can be mailed to:

West Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292

For questions about your bill, call us at 855-281-8859 x69424.

Whom should I call with questions about my FindLaw bill?

For questions about your bill, call West Customer Service at 1-855-281-8859, ext. 69424 or contact them via email at west.customer.service@thomson.com.

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