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Frequently Asked Questions
How do I contact my FindLaw representative?
To contact your account manager, call 800.455.4565 x46510.
To contact your local consultant, please complete this form.
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I have been working with my FindLaw Local Consultant and now I have an Account Manager. What is the difference?
Your FindLaw Local Consultant helps you assess your marketing goals and create a client-development program suited to your firm.
Your FindLaw Account Manager works with you after your site and marketing efforts are live, monitoring your website’s performance and helping you with day-to-day updates and questions about your FirmSite and other FindLaw solutions.
Contact your Account Manager by calling 1-855-281-8859, ext. 46510.
What products and subscriptions does my firm currently have with FindLaw?
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What are the terms of my current contract with FindLaw and how can I get a copy of my contract?
For specific details of your own account, contact your FindLaw Account Manager at 1-855-281-8859, ext. 46510.
How do I check the performance of my marketing?
Visit our INSIGHT performance analytics dashboard by visiting insight.findlaw.com.
How do I cancel my contract?
Please review the terms of our Master Services Agreement for information on cancellations/refunds.
For specific details of your own account, contact your FindLaw Account Manager at 1-800-455-4565 ext. 46510.
Where can I learn about marketing trends?
One benefit of working with FindLaw is our deep knowledge of legal consumers and online marketing. Visit our Marketing Resources section to access our blog or to view the full collection of white papers, playbooks, webcasts and articles.
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For questions about your bill, call us at 855-281-8859 x69424.
Whom should I call with questions about my FindLaw bill?
For questions about your bill, call West Customer Service at 1-855-281-8859, ext. 69424 or contact them via email at [email protected].
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