Tag: Client Experience

Our legal marketing experts share their best advice, how-tos, and insights—all in the name of helping you level-up your legal marketing skills.

April 22, 2015 | 1 min read

Finding Your Attorney Voice

Who are you at your firm? Attorney? Paralegal? Administrative Assistant? Whatever your official title, odds are you wear multiple hats or serve as several different personas in your role. You might be the experienced attorney with all the answers. You might be the operations manager/marketer/gatekeeper/whatever-else-you-have-to-be today. But to the person calling your firm…

September 26, 2014 | 2 min read

Get a Grip on the Client Experience

While not a common practice, taking the time to put yourself in your customers’ shoes can reveal a lot about your law firm’s intake process. Intake is what you do with the phone calls, emails and other prospective clients that come into your firm every day. While good intake practices might seem obvious…

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