PLAYBOOK

7 Things You Don’t Know About Your Clients

And What You Can Do To Serve Them

A recent Thomson Reuters Consumer Client Experience Survey showed that clients don’t want to take a backseat in the handling of their legal matters. Even if they see their attorney as the legal expert, they want to negotiate on price, receive timely updates in plain language and communicate quickly and easily using technology.

For the legal industry that can be slower to adopt change, this might be a lot to take in. Firms that do, however, stand a better chance of having satisfied customers and, therefore, repeat clientele.

Your competition is treading water with respect to many of the same challenges you are, and very few of your peers have a plan for the near future. In this playbook, we will highlight seven of the biggest lessons to be drawn from the volumes of data produced by the Thomson Reuters Consumer Client Experience Survey. We’ll also offer some pointers for acting on them so that your firm is best positioned for sustained success.  

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