Frequently Asked Questions

FindLaw Legal Marketing Services
General
What does FindLaw do?
FindLaw, part of Thomson Reuters, is the world’s leading provider of online legal information and law firm marketing solutions. Our consumer-facing website, FindLaw.com, hosts 9 million monthly visitors. Drawn in by our collection of legal information and the FindLaw Lawyer Directory – the industry’s most comprehensive online listing of lawyers, law firms and legal service providers.

Attorneys and law firms look to FindLaw when it’s time to grow their business. Our legal marketing services are custom-designed to fit each of our client’s goals. We believe in an integrated approach to online marketing. One where multiple tactics and channels are used to position law firms across a wide spectrum of locations used by legal consumers.

Our services include custom law firm websites, search engine optimization, paid advertising, social media, video, lead generation, content marketing, thought leadership and beyond.

How is FindLaw different?
Unlike other marketing firms, FindLaw works exclusively with attorneys and law firms. Our clients benefit from our technical expertise as well as our established history of leading-edge legal consumer research. Simply put, we understand the business of law and nobody understands legal consumers better than FindLaw.

FindLaw is the top provider of law firm and lawyer websites. We offer:

  1. The legal marketing industry’s largest team of experts focused exclusively on effective online marketing for lawyers and law firms: Our staff already knows your business. Learn more >>
  2. Local consultants in every U.S. state who know the legal market and competitive landscape in your city or region, and can create a plan for you to succeed online. Find your consultant now.
  3. Account managers who stay focused on your website’s performance and answer your questions after your site launches.
  4. A dedicated focus on law firm marketing. We do not work in any other business category.
  5. Content expertise. As the owners of FindLaw.com, the industry’s largest resource of expert legal information, we can help you keep your law firm website fresh and relevant with custom or syndicated content.
What is the relationship between FindLaw, Westlaw and Thomson Reuters?
FindLaw and West are both business units of Thomson Reuters – the world’s leading source of intelligent information for businesses and professionals in the financial, legal, tax and accounting, scientific, healthcare, and media markets.
Is FindLaw currently hiring?
We help make the legal system perform better each day.
FindLaw employees are innovators, entrepreneurs, creative thinkers and problem solvers who work hard each day to make the law more readily accessible. We’re a talented team of attorney-writers, engineers, sales consultants, search engine specialists and web analysts who thrive on creativity, dedication and hard work.

FindLaw is also the go-to resource for attorneys and law firms seeking a competitive edge and intelligent, Web-based solutions. From websites to advertising, FindLaw editors, designers and audience developers help law firms create a strong online presence with marketing solutions that attract and convert visitors to clients. FindLaw FirmSites have been recognized at the Webby Awards, the leading international award program to honor excellence on the Internet.

At FindLaw, we believe that people make the difference, and it shows in everything we do — from providing top-notch attorney listings for consumers seeking legal representation to offering cutting-edge resources and technology to help attorneys and law firms grow their business.

If you’re looking for a change of pace, and want to be part of a dynamic, fast paced company that is working hard to make the legal system work better, take a look at our featured jobs listed below in any of our Silicon Valley, Minnesota, India, or United Kingdom locations.

FindLaw offers competitive pay, excellent benefits, career growth and the amazing opportunity to work with talented, intelligent people each day to create a website that informs, empowers and helps people with legal needs.

Visit the FindLaw career page to see more job opportunities in your area.

FindLaw
Directory
How can I edit my information on FindLaw.com?
If you are an attorney and wish to update your information on FindLaw.com, please go to http://profileupdate.findlaw.com/ or contact us by:

  • Email
  • Fax – (800) 392-6206
  • Phone – (800) 777-7089

If you still have questions or comments regarding FindLaw’s Lawyer Directory, please complete this form.

Who can I contact for legal help or advice?
Please visit the FindLaw lawyer directory to find legal representation, or FindLaw Answers to ask the FindLaw legal community a question.
Pricing/
Terms
How much do your services cost?
Our legal marketing services are customized for each individual client. To receive a free quote for your firm, reach out to us here.
How long are your contracts?
Successful online marketing programs take time. They need to be reviewed and optimized continuously to be truly effective in an ever-changing consumer landscape. As such, we view our relationship with our clients to be long-term.
Is it true that FindLaw customers don’t own their websites?
While you do not own your site domain, if you choose to end your partnership with FindLaw you have the rights to your site content. You can work with your account manager to remove your site content and have it sent directly to you so you can re-purpose it.
Current
Customers
How do I contact my FindLaw representative?

To contact your account manager, call 800-455-4565 x46510.

To find your local consultant, complete this form.

For technical support, call 800-455-4565 x45434.

How do I request technical support?

Visit our support page, email us or call 800-455-4565 x45434.

I have been working with my FindLaw Local Consultant and now I have an Account Manager. What is the difference?

Who should I contact with questions about my FindLaw account? Your FindLaw Local Consultant helps you assess your marketing goals and create a client-development program suited to your firm.

Your FindLaw Account Manager works with you after your site and marketing efforts are live, monitoring your website’s performance and helping you with day-to-day updates and questions about your FirmSite and other FindLaw solutions.

Contact your Account Manager by calling 1-800-455-4565, ext. 46510.

What products and subscriptions does my firm currently have with FindLaw?

For specific details of your own account, please contact your FindLaw Account Manager at 1-800-455-4565, ext. 46510.

What are the terms of my current contract with FindLaw and how can I get a copy of my contract?

For specific details of your own account, contact your FindLaw Account Manager at 1-800-455-4565 ext. 46510.

How do I find my login credentials?
Use the “Forgot Your Password?” Link on http://fsblogs.findlaw.com/mt.cgi.
How do I check the performance of my marketing?
Visit our INSIGHT performance analytics dashboard by visiting insight.findlaw.com.
Where can I learn about marketing trends?
One benefit of working with FindLaw is our deep knowledge of legal consumers and online marketing. Visit our Marketing Resources section to access our blog or to view the full collection of white papers, playbooks, webcasts and articles.
How do I setup my FindLaw email?
Please see our Email Setup Guides.
Billing
How do I pay my bill?

Access My Account (Registration is required the first time you log in. For assistance with registration, please call 1-800-328-4880, ext. 77420). Payments can be made online through My Account or can be mailed to:

West Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292

For questions about your bill, call us at 800-455-4565 x69424.

Whom should I call with questions about my FindLaw bill?

For questions about your bill, call West Customer Service at 1-800-455-4565, ext. 69424 or contact via email at west.customer.service@thomson.com.

Still need help? Send us a note!
For any other questions, please call us at 1-855-281-8859 or send us an email.
022032 041

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