Customer Support
Welcome! Use this page to find support for your FindLaw account. For additional information, please visit our FAQ page.

Thank you for your continued partnership!

Customer Service

Phone: 1-800-455-4565, ext. 69424
Email: west.customer.service@thomson.com

Technical Support

Phone: 1-800-455-4565 ext. 45434
Email: west.findlawtech@thomsonreuters.com

Account Management

Your Findlaw Account Manager works with you after your site and marketing efforts are live, monitoring your website’s performance and helping you with the day-to-day aspects of your FirmSite and FindLaw solutions.

Phone: 1-800-455-4565, ext. 46510

FindLaw Local Consultant
Your FindLaw Local Consultant helps you assess your marketing goals and create a business development program suited to your firm.

Local Consultant Finder

Additional Customer Support Resources:
Billing Support

My Account

My Account is the convenient way to manage your Thomson Reuters account. Make a payment, view your balance, manage online users, setup e-billing, and more.

For questions regarding your bill, contact West Customer Service:

Phone: 1-800-455-4565, ext. 69424
Email: west.customer.service@thomson.com

Performance Metrics
INSIGHT

INSIGHT, FindLaw’s Performance Analytics Dashboard, delivers performance information for all of your FindLaw products and services, including website traffic trends, potential client inquiries, and results from advertising on FindLaw.com. INSIGHT is your single destination for monitoring and evaluating your entire FindLaw internet marketing program.

FirmSite Support

FirmSite Publisher

FirmSite Publisher allows you to easily edit your website. Log in to make changes including adding new pages and editing current pages.

FirmSite Blog Services

FirmSite Blog Services allows you to create and manage blog content for your FirmSite. Log in to FirmSite Blog Services to add new posts or make changes to current posts.

Technical Support

Email: west.findlawtech@thomsonreuters.com
Phone: 1-800-455-4565 ext. 45434

Directory Listing Support
FindLaw Directory Profile Update

Profile Update lets you easily manage your FindLaw Lawyer Directory profile information online. The FindLaw Lawyer Directory helps legal consumers connect with relevant attorneys. With over 2 million visits every month, it is the largest and most trusted legal network on the web.

SuperLawyers.com

Log in to Super Lawyers to manage your account and access the full features of the site, including your Super Lawyers profile, peer nomination, lawyer evaluation, upgrade your profile*, or purchase marketing solutions*.
*Selectees only

Lead Counsel

Log in to Lead Counsel to create and manage your LeadCounsel.org profile and apply for a Lead Counsel rating.

Account Information Support

Your FindLaw Account Manager

For inquiries about your current contract terms and product subscriptions, contact your Account Manager at 800-455-4565 x46510.

Your Findlaw Account Manager works with you after your site and marketing efforts are live, monitoring your website’s performance and helping you with the day-to-day aspects of your FirmSite and FindLaw solutions.

Your FindLaw Local Consultant

Your FindLaw Local Consultant helps you assess your marketing goals and create a business development program suited to your firm. To find your local consultant, please use our consultant lookup tool.

Still need help? Send us a note!
For any other questions, please call us at 1-855-281-8859 or send us an email.
022032 041

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