About Jim
Jim is responsible for enhancing FindLaw’s solutions so they continue to deliver exceptional results and service to customers. One of his primary focus areas involves leveraging customer and marketplace knowledge to support solutions that improve expectation setting, execution and most importantly, communication of value so FindLaw’s customer experience consistently meets or beats expectations. Follow Jim and the rest of the FindLaw team of marketing experts on Twitter.
Read Posts by Jim
May 9, 2016
Sam Walton, founder of Wal-Mart once famously said, “There’s only one boss. The customer.” That maxim is as true for a retail giant like Walmart as it is for any business, big or small, regardless of the industry. And while many small law firms often identify themselves more as lawyers, less so as business people,…
January 7, 2016
In 2015, more so than ever before, FindLaw worked to ensure that our clients received the best performance and value for their marketing dollar. We did this by thoroughly preparing our clients for sweeping technology changes and introducing ever-more sophisticated performance monitoring. At the same time, we built upon and leveraged our unrivaled…
October 2, 2015
Recently, the .law domain launch has dominated this blog and created quite a stir among the online legal marketing community. Every firm and every marketing agency has a position on this opportunity. Understandably, those positions are often a bit self-serving. From our perspective, FindLaw didn’t create this market, but we will do our best…
April 14, 2015
It’s tax day here in the U.S. and as the saying goes, two things are certain: death and taxes. Well for small law firms, it’s time to add a third item to the list: changes in the legal marketplace. You see, in the last six years, the market for legal services has undergone fundamental –…
June 27, 2014
Every so often, I read a blog post, tweet, or email from a competitor who has set their sights on FindLaw. What I read is usually speculative and nearly always incomplete. These attacks are usually an attempt to gain business at FindLaw’s expense, but I guess that’s the nature of being a market leader.