How do I find my Account Manager?
Find your FindLaw Account Manager by calling 1-800-455-4565, ext. 67806.
How do I find my Local Consultant?
Your local FindLaw Consultant can help you define your strategic goals and business objectives for your online marketing program. Find your local Client Development Consultant by entering your zip code at the top of the page.
How do I request technical support?
Please e-mail your question to west.findlawtech@thomsonreuters.com or call 1-800-455-4565 ext. 45434 for assistance.
If you need email setup or password guides click here.
How do I pay my bill?
Access My Account (Registration is required the first time you log in. For assistance with registration, please call 1-800-328-4880, ext. 77420). Payments can be made online through My Account or can be mailed to:
West Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292
Whom should I call with questions about my FindLaw bill?
For questions about your bill, call West Customer Service at 1-800-455-4565, ext. 69424 or contact them via email at west.customer.service@thomson.com.
For complete information about your account, including account balance and payment history, visit My Account. (To register for My Account, call West Customer Service at 1-800-328-4880, ext. 77420.)
What products and subscriptions does my firm currently have with FindLaw?
For specific details of your own account, please contact your FindLaw Account Manager at 1-800-455-4565, ext. 67806.
What are the terms of my current contract with FindLaw and how can I get a copy of my contract?
For specific details of your own account, contact your FindLaw Account Manager at 1-800-455-4565, ext. 67806.
I have been working with my FindLaw Local Consultant and now I have an Account Manager. What is the difference? Who should I contact with questions about my FindLaw account?
Your FindLaw Local Consultant helps you assess your marketing goals and create a client-development program suited to your firm. Your FindLaw Account Manager works with you after your site and marketing efforts are live, monitoring your website’s performance and helping you with day-to-day updates and questions about your FirmSite and other FindLaw solutions. Contact your Account Manager by calling 1-800-455-4565, ext. 67806.
