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At FindLaw, we strive to provide our customers with unmatched service and convenience. On this page, you'll find links to help you update your Web site or attorney profile, and links to real-time information about your business relationship with Thomson West. To contact your dedicated FindLaw Account Manager, call (800) 455-4565 x67806.
 Frequently Asked Questions (FAQ):
- Who is my local FindLaw representative and how can I contact that person?
- I have been working with my local FindLaw rep and now I have an Account Manager. What is the difference between the two? Who should I contact with questions about my FindLaw account?
- Who should I call with questions about my FindLaw bill?
- My bill references Thomson, West, Westlaw and FindLaw. What is the difference?
- How can I update my West Legal Directory (WLD) attorney or law firm profile?
- How can I update the content on my Web site?
- How can I monitor the traffic on my Web site?
- What are the terms of my current contract with FindLaw and how can I get a copy of my contract?
- What products/subscriptions does my firm currently have with FindLaw?
- How can I learn more about FindLaw products and services?
FAQ Answers:
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For the name of your local FindLaw Representative call 866-44-FINDLAW (866-443-4635).
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Your local FindLaw Representative can meet with you personally to assess your marketing goals and create a client development solution suited to your firm.
Your dedicated FindLaw Account Manager provides ongoing consulting and is your primary contact for any routine updates to your FindLaw products. To contact your account manager, call FindLaw Account Management at
1-800-455-4565 ext. 67806 .
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For questions about your bill, call Thomson West Customer Service at
1-800-328-4880 or contact them via e-mail at west.customer.service@thomson.com.
For complete information about your account, including account balance and payment history, visit My Account . (To register for My Account, call Thomson West Customer Service at 1-800-328-4880 ext. 77420 .)
Payments can be made online through My Account or can be mailed to:
West Payment Center
P.O. Box 6292
Carol Stream, IL 60197-6292
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FindLaw and West are both business units of The Thomson Corporation.
“Westlaw” is the name of West’s online legal research service.
All charges for your FindLaw account are included in your Thomson West bill.
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Any member of your firm can register to use the Profile Update tool and can then update your attorney or law firm profiles. Visit www.profileupdate.findlaw.com to access your profile.
If you prefer to have FindLaw take care of your changes for you, you can submit the changes online to WLD.update@thomson.com or contact your FindLaw Account Manager at 1-800-455-4565 ext. 67806 .
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Your dedicated FindLaw Account Manager can assist you with updates or provide your firm with the tools to make updates on your own. You can contact your FindLaw Account Manager at 1 -800-455-4565 ext. 67806 .
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The FindLaw.com Web Traffic Reporting System, powered by WebSideStory, provides easy access to traffic reports in real time, any time you want to access them. To access your reports, go to http://reports.findlaw.com and enter your firm’s Customer ID, Username and Password.
To obtain your Customer ID, Username and Password, please contact FindLaw Account Management at 1-800-455-4565 ext. 67806 .
An online tutorial, plus links to a User Guide and other information about your traffic reports, is available at http://trafficreports.findlaw.com.
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For specific details of your own account, please contact your FindLaw Account Manager at 1-800-455-4565 ext. 67806 .
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To learn about the full range of FindLaw client development solutions, visit the Products and Services section of LawyerMarketing.com.
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